Can I call home from the ship?
You can direct dial anywhere in the world right from your stateroom. Ship-to-shore rates apply and will be posted in your stateroom. Cellular Service at Sea is also available aboard the Disney Magic and the Disney Wonder.
What's an assembly drill - and do I have to go?
Everyone on board the ship must participate in a compulsory safety drill before departure to comply with Coast Guard and international safety regulations. All passengers are required to attend.
There's so much to do on the ship! How will I know what's going on when?
Each morning, a newsletter called the Personal Navigator is delivered to your stateroom. It includes a complete listing of all onboard activities, adventures and entertainment. Extra copies are available at Guest Services (on Deck 3, Midship), where Cast Members will be happy to assist you with any questions. Plus, Guests onboard the Disney Fantasy or Disney Dream can access this information electronically by downloading the Disney Cruise Line Navigator app before arriving at their embarkation port.
What is the "Disney Cruise Line Navigator App" and where can I download it?
Now you can receive valuable information directly on your mobile device during your Disney Fantasy or Disney Dream cruise thanks to the official Disney Cruise Line Navigator app. Guests sailing on the Disney Fantasy or Disney Dream with an iOS or Android smartphone are invited to experience the Disney Cruise Line Navigator app during their sailing. This free app is available in the Apple App StoreSM or Google Play™ store and will only work when utilized aboard the Disney Fantasy or Disney Dream. Download the app before you leave home so that you can experience the convenience of having the Personal Navigator—the Disney Cruise Line daily newsletter detailing all there is to see and do—in an electronic version right at your fingertips once on board.
Click here (Adobe PDF) for more details about downloading and using the app.
Is there children's programming on board?
Of course! Supervised children's programs and activities are available on the ship from 9:00 a.m. to midnight for children ages 3-12. Children must be age 3 and potty trained in order to participate. Children must be able to interact comfortably within our counselor-to-child ratio groups of 1:15 (ages 3-4) and 1:25 (ages 5-12) and within our established age groupings of 3-4, 5-7, 8-9, 10-12. We are unable to provide one-on-one care. A child who shows symptoms of physical illness such as fever, vomiting or diarrhea or who becomes disruptive within the group may be excluded from participation. Parents sign their children in and out of the programs. Events have been designed for teens as well, ages 13-17. Teens do not need to be signed in and out by parents. There is no additional charge for these planned events.
Can I work away from home? (Business Services)
We know how important it is for business people, even when they are on vacation, to keep in touch with responsibilities at the office. You'll find a full range of business services at the Walt Disney World® Resort and on board the ship available for an additional charge, including an Internet Cafe.
What if someone gets sick?
For your convenience, a physician and nurse are on call 24 hours a day to provide basic medical services on every cruise. The physician and nurse are employed by a company independent from Disney Cruise Line. But please keep in mind that a child who shows symptoms of physical illness such as fever, vomiting, diarrhea, unexplained rashes or discharge from the nose or eyes may be excluded from participation in programming as well as from babysitting services in Flounder's Reef Nursery. Standard prevailing fees will be charged for all physician and nurse services. If you require any prescription drug, be sure to bring an adequate supply in its original container. You should keep it in your carry-on luggage so it is easily at hand.
Are there limits to the amount of duty-free merchandise that I may bring into the U.S. from the Bahamas?
You'll find lots of exciting duty-free shopping right on board in our shops as well as on shore in Nassau! Each U.S. resident aboard Disney Cruise Line returning from The Bahamas to the U.S. can bring back up to U.S. $600 worth of duty-free merchandise (retail price) per Guest, provided at least $200 of the allotment is purchased in The Bahamas. Each Guest 21 years of age and older is limited to (2) liters of alcohol, of which one (1) liter (33.8 ounces) must be produced in The Bahamas. 200 cigarettes and up to 100 cigars (excluding Cuban cigars). These limits are mandated by U.S. law and are subject to change.
Are there limits to the amount of duty-free merchandise that I may bring into the U.S. from the Eastern Caribbean?
There sure are. Each U.S. resident aboard Disney Cruise Line returning from the Caribbean to the U.S. can bring back up to $1,200 per traveler. However, no more than $400 in purchases can be made on board the ship, on Castaway Cay or on St. Maarten, allowing $800 worth of purchases from St. Thomas. Or, the entire $1,200 allowance may be used on purchases from St. Thomas alone. Each Guest 21 years of age or older is limited to: (5) liters of alcohol (Only one liter can be acquired in St. Maarten or on the ship, with an additional four liters being exempt if purchased on St. Thomas providing at least one liter is produced in the U.S. Virgin Islands): (5) cartons of cigarettes (Only one carton can be acquired in St. Maarten or on ths ship, with an additional four cartons being exempted if purchased on St. Thomas): 100 cigars (excluding Cuban cigars). These limits are mandated by U.S. law and are subject to change.
Are there limits to the amount of duty-free merchandise that I may bring into the U.S. from the Western Caribbean?
The exemption per person for returning residents is $400 per person. This amount may be grouped from the ship, Grand Cayman, or Cozumel. An additional $200 is allowed from Castaway Cay, or a total of $600 may be purchased in Castaway Cay. Each person 21 years of age or older may acquire (1) liter of alcohol; 100 cigars (excluding Cuban cigars) AND 200 cigarettes duty free. These limits are mandated by U.S. law and are subject to change.
Could the ports of call ever change unexpectedly?
Very rarely. We only divert from our scheduled Ports in cases of extreme weather (such as hurricanes) or during other circumstances that may challenge safety. When time permits, we always try to alert Guests to possible Port changes prior to sailing.
Why are you no longer allowing children in diapers into your pools and spas?
The United States Public Health Service requires that only children who are toilet trained be permitted to enter swimming pools and spas on board cruise ships. For the safety of our guests, we are taking every precaution to inform them of these USPHS requirements.
What is the smoking policy while onboard?
Disney Cruise Line has never allowed smoking in Guest staterooms. In addition, smoking is prohibited in all interior spaces throughout our ships and beginning November 15, 2013, smoking will be prohibited on stateroom verandahs. In an effort to provide a cruise experience that satisfies both our non-smoking and smoking Guests, smoking (including the use of electronic cigarettes) is only permitted in designated areas of the ship.
On the Disney Magic and Disney Wonder, smoking is permitted on:
On the Disney Dream and Disney Fantasy, smoking is permitted on:
Guests who are found smoking in their staterooms or on their verandahs will be charged a $250 stateroom recovery fee. This fee covers deep cleaning that includes air filter replacement, carpet extraction and the cleaning and replacement of drapes, comforters, blankets and pillows.
We have carefully considered which areas of our ships to designate as smoking and non-smoking, and we do periodically review our policies to ensure continued Guest satisfaction.