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2013 Booking Terms and Conditions

 

PACKAGE RATES
All rates in U.S. dollars. All rates are subject to change until package is paid in full. After package is paid in full, rate remains subject to change at any time if changes are made or due to imposition of taxes or other charges of governmental authorities. Vacation package prices are all-inclusive and cannot be broken down into individual component pricing except as listed in the current published Walt Disney Travel Company brochure.

COSTS NOT INCLUDED
Parking (self and valet) as applicable, in-room incidentals (i.e., movies, games and honor bar), gratuities, laundry, telephone calls, child care, activities, beverages, meals, sightseeing, services and other expenses not listed as part of the package features are not included in the rates.

BOOKING PROCEDURES
Advance reservations are accepted up to one business day prior to arrival date for packages including accommodations at one of the Hotels of the Disneyland® Resort and up to two business days prior to arrival for all other packages. (Saturday, Sunday and U.S. legal holidays are not considered business days.) Advance reservation requirements may be more restrictive for international addresses. Full legal names of all guests, including children, and children's ages must be provided at the time the reservation is made. For packages including the purchase of airfare, gender and birthdates must be provided for all passengers, including any children who will be under age 2 at time of travel. Name changes are not permitted, and reservations are non-transferable.

DEPOSIT AND PAYMENT PROCEDURES
Deposit - For reservations made 31 days or more prior to arrival, a deposit of $200 per package plus cost of optional insurance is due thirty (30) days prior to arrival and/or the same time as final payment is due. A seven (7) day hold is available for reservations made 38 days or more prior to arrival, however, the minimum deposit requirement must be received within seven (7) days after the reservation is made or the reservation will automatically be cancelled. For reservations that include promotional/published airfare, a deposit of $200 plus the cost of the airfare and optional insurance is due at the time the reservation is made. Balance of payment must be received no later than 30 days prior to date of arrival.
Final Payment - For reservations made 31 days or more prior to arrival, final payment is due at least 30 days prior to arrival. For reservations made 30 days or less prior to arrival, full payment is due to Walt Disney Travel Co., Inc. at time the reservation is made. A $15 non-refundable processing fee is also assessed for bookings made 14 days or less prior to arrival date. Walt Disney Travel Co., Inc. (WDTC) reserves the right to cancel without notice when deposit or final payment is not received by the due date. WDTC accepts select credit cards, check, or money order as payment. Travel Documents will not be issued until full payment is received.

CANCELLATION AND CHANGE FEES
Cancellation of Reservation - If the reservation is cancelled, amounts paid, minus cancellation fees, vacation insurance premium, and other amounts owed, will be refunded. For a cancellation made 29 days or less prior to arrival, there is a cancellation fee of $200 per package, plus any cancellation fees assessed by other suppliers. Guest will be responsible for any cancellation fees assessed by an airline. In the case of a non-refundable airline ticket, the cancellation fee is equal to the entire ticket price.
Air Change/Cancellation Fees - Per person, change/cancellation fees on the air portion of reservation vary by airline, and some airfares are 100% non-refundable, non-transferable, and non-changeable once ticketed. A change of destination, travel date, passenger name, or class of service may be considered a change/cancellation and will incur applicable fees plus any additional cost in airfare. Rates and airline schedules are subject to change without notice. If cancellations/flight delays occur, compensation, if any, is the sole responsibility of the airline.
Vacation Insurance - Vacation insurance is non-refundable Upon cancellation, the charge for vacation insurance will be added to the other applicable cancellation fees. For terms of policy, please ask your Travel Agent.

If vacation insurance is purchased on or before final payment date and reservation was cancelled or changed for a covered reason, travel insurer may reimburse change/cancellation fees if in accordance with terms of insurance policy. Travel insurance is non-refundable once purchased.

Changes to Reservation - For a change made 29 days or less prior to arrival, a change fee of $50 per package, plus any change fees assessed by other suppliers, will be charged. WDTC reserves the right to restrict changes to any reservation. Such change fees must be paid in addition to any increase in the package price resulting from the change. If air travel has been ticketed, guest will be responsible for any increase in airfare as well as the change fee assessed by the airline.

REFUNDS
Unused package components are not exchangeable or refundable. No refunds will be given to no-shows.

AIR TRANSPORTATION
Flight schedules are not guaranteed. WDTC shall not be responsible for any airline schedule changes, delays, cancellations, or any airlines' failure to perform for any reason including, but not limited to, strike or bankruptcy or cessation. Duplicate reservations are subject to cancellation by the airlines without notice. Guests are responsible for reconfirming all flights directly with the airlines and are responsible for any additional fees (for example, baggage fees or curbside check-in charges) payable directly to the airlines. Please contact airline directly prior to leaving home to obtain additional fee information. Seat assignments are not guaranteed. If seat selection is unavailable through WDTC, seats will be assigned at airport check-in. Guests age 17 and younger must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older. A passport is required for all international travelers.

SPECIAL PROMOTIONS
Special promotional or online bookings may have alternate payment procedures and/or change/cancellation fees than outlined above.

TRAVEL DOCUMENTS
Travel documents are shipped via express service to any U.S. address (not including P.O. Boxes) provided at the time of booking. Signature required upon delivery. For reservations booked and paid 7 days or less prior to arrival date and reservations booked from international addresses, travel documents are delivered to host hotel. WDTC is not responsible for lost or stolen documents, and any lost or misplaced documents will result in additional fees. All documents must be returned to WDTC should reservation be cancelled prior to scheduled arrival date. All travel documents are issued subject to the terms and conditions specified by the service provider.

HOTEL ACCOMMODATIONS
Standard check-in time is 4 pm and checkout time is 11 am, but may vary by hotel. Hotels may require a security/ incidental/phone credit card imprint or cash deposit upon check-in. Rooms may be located anywhere within the hotel and are subject to availability at check-in. Specific room requests-including room type, non-smoking, adjacent, connecting, and exact location-are made on a request basis only, subject to availability, and are not guaranteed. Maximum occupancy is a combination of adults and children per room and varies by property. Extra bedding may be requested at time of reservation or at hotel check-in and is subject to availability; a fee plus tax may apply and is payable directly to the hotel at the time of checkout. (Extra bedding types vary by property and are defined as a rollaway, daybed, chair-bed, sofa bed and/or sleeping bag.) Some properties, including but not limited to the Hotels of the Disneyland® Resort, are designated non-smoking hotels. A room recovery fee may be charged for smoking in guest rooms, on balconies or on patios.

GUESTS WITH DISABILITIES
Guests with disabilities requiring accessible accommodations may contact WDTC directly for specific information and assistance regarding accessible room availability, bedding options, amenities, restrictions, and advance reservation notice requirements. WDTC will also contact our third party provider(s) on a Guest's behalf as necessary.  All accommodations are subject to availability.

DISNEYLAND® RESORTPARK HOPPER® SOUVENIR TICKETS
Each ticket admits one Guest to one or both Disneyland® Resort Theme Parks for the number of days listed on the ticket. Each day of use constitutes one full day of use. Disneyland® Resort Park Hopper Tickets of 3 days and above include one Magic Morning admission for early entry into a designated theme park. *Tickets expire 13 days after first use or on the expiration date on such ticket, whichever occurs first.

Disneyland® Resort Hotel Guest Extra Magic Hour allows registered Disneyland® Resort hotel guests admission into select attractions at Disneyland® Park on Sunday, Tuesday, Thursday and Saturday and Disney California Adventure® Park on Monday, Wednesday and Friday before the applicable park opens to the general public. Check Disneyland.com for schedule of when each park offers Extra Magic Hour. Each registered hotel guest (ages 3 and older) must have a valid theme park ticket and active hotel room key card. Applicable theme park, days and times of operation and all other elements including, but not limited to, operation of attractions, entertainment, stores, restaurants and appearances of characters may vary and are subject to change without notice. Subject to capacity, cancellation and other restrictions.

DISNEYLAND® RESORT 1-PARK PER DAY SOUVENIR TICKETS: A single or multi-day ticket entitling a Guest to admittance to either Disneyland® Park or Disney California Adventure® Park each day over a specified number of days.  The ticket is not valid for visits to both theme parks on the same day.  Disneyland® Resort 1-Park per Day Tickets of 3 days and above include one Magic Morning admission for early entry into a designated theme park. *Tickets expire 13 days after first use or on the expiration date on such ticket, whichever occurs first.

Ticket media is not valid for special events requiring a separate admission charge, or for special events that are not open to the general public and expire on dates as listed on ticket. Use of or participation in certain activities/events in the Disneyland® Resort may require the payment of additional charges

PACKAGE CHANGES
WDTC reserves the right to vary package inclusions, itineraries, options, and hotels if necessary.

PACKAGE CONCERNS
Any concerns or requests regarding your WDTC travel package must be submitted in writing to Walt Disney Travel Co., Inc., P.O. Box 4180, Anaheim, CA 92803-4180 within 90 days after travel has been completed.

RESPONSIBILITIES
WDTC shall at no time be liable or responsible in any way whatsoever for any loss, injury or damage however caused or arising in connection with any transportation, hotel, or other services or products purchased or provided through WDTC, or as a result of acts of God, acts of government and/or other authorities, wars, civil disturbances (including, without limitation, acts of terrorism), hijacks, thefts, computer viruses or any other circumstances beyond WDTC's control. WDTC and its agents shall not be responsible for loss (including, but not limited to theft) or damage to baggage, or for lost or stolen tickets.

Travel and/or baggage insurance is recommended. WDTC reserves the right to decline, accept or retain any Guests as a participant in these packages at any time. Under no circumstances, including cancellation, will WDTC have any responsibility or liability to any person or entity beyond the refund of all monies paid to WDTC, less any cancellation fees and any charges retained by the providers of transportation services, hotel rooms and/or other services and/or products.

GOVERNING LAW
Payment of a reservation package constitutes consent to all provisions, conditions and general information contained in this brochure. All terms and conditions are governed by California law without regard to conflict of law principles. Any legal proceedings shall be brought only in a state or federal court in Orange County, California for trial without a jury.

All information, hotel amenities, ticket types, ticket prices, features of tickets, offers, events, age ranges, services, attractions, restaurants and entertainment are subject to change without notice, and may otherwise close or be discontinued without notice and without liability to the owners of the Disneyland® Resort.

Send Payments via Regular Mail and USPS Express Mail to:
DISNEYLAND® RESORT RESERVATIONS
P.O. Box 4180, ANAHEIM, CA 92803-4180

Send All OTHER Overnight Payments to:
DISNEYLAND® RESORT RESERVATIONS
ATTN: DEPOSIT PAYMENTS
1020 W. BALL ROAD, TDA 229X
ANAHEIM, CA 92802

Reservation Office Hours (Pacific Time):
Monday through Friday 7 am to 8 pm
Saturday and Sunday 8 am to 6 pm
Hours may vary seasonally.

Effective beginning July 2012